General Overview

We may update these Terms from time to time—for example, if the law changes or we make improvements to the platform. When that happens, we’ll do our best to let you know by email. But to stay informed, we recommend checking this page regularly.

You can only use Slotozen if you’re old enough to gamble legally where you live. The minimum age is 18, but some places may have stricter rules, and in those cases, the stricter rule applies.
We may ask you to prove your age at any time. If you can’t, your account may be suspended or closed.

We support the following currencies: EUR, USD, CAD, AUD, NZD, NOK, BTC, BCH, DOGE, LTC, ETH, USDT.

You are responsible for any local taxes or fees that may apply to your winnings.

You agree to familiarize yourself with the rules of each game before playing. Game RTP (Return to Player) information is available in each game lobby.

Gambling always comes with risks—including losing money. By using Slotozen, you accept that responsibility. We’re not liable for any financial losses you may experience while playing.

Technical issues can happen. If your connection drops, your device crashes, or there’s a glitch on our end, we won’t be responsible for any interruptions to your gameplay.

Sometimes, mistakes happen—an error in how a bet is placed, a payout processed incorrectly, or a system bug. If we detect one, we reserve the right to cancel affected bets or adjust them to reflect the correct outcome as it should have been.

If your account is accidentally credited with bonus funds, real money, or winnings that aren’t rightfully yours—whether due to a system error, bug, or human mistake—those funds still belong to us. You’re required to report the issue, and we may remove the incorrect amount. If you’ve already withdrawn those funds, they’ll be treated as a debt you owe back to the Casino.

Slotozen (and anyone we work with):

• Doesn’t guarantee that the site or games will be glitch-free or always available;
• Doesn’t promise the platform will suit your particular needs or expectations;
• Won’t be held responsible for any indirect or unexpected losses that may arise while you use the site.

By continuing to use Slotozen, you agree to protect us from any legal claims, costs, or losses tied to your activity on the site. And if there’s ever a question about whether you broke the rules, our internal decision is final, including decisions about bans or suspensions.

You are eligible for one account. If you try to create multiple accounts, we may shut them down and cancel any winnings or bonuses linked to them.

Your account is yours only. Don’t share it with others, and never let minors access it. If we find out your account’s been misused, it may be suspended immediately, and any funds forfeited.

If you’ve gained bonuses or cash through duplicate or fake accounts, we’ll take those back. If you’ve already withdrawn anything, we may ask you to return it.

Your account is meant for personal use only. You can’t use Slotozen to run a business or for any commercial purpose.

Make sure your personal information is accurate and up to date, especially your contact details. They’re used to verify your identity as part of our Know Your Customer (KYC) checks.

We may call the number in your account to verify you before processing a withdrawal. If we can’t reach you within 14 days of your request, and your KYC isn’t complete, your account may be locked until everything’s sorted.

Slotozen maintains a zero-tolerance policy toward fraud. We actively monitor accounts using advanced tools to detect and prevent abusive or suspicious behavior. If fraud is suspected, we may freeze your account, cancel payouts, or ban you from the platform without prior notice.

What Counts as Fraud:

• Colluding with other players;
• Using systems or strategies to manipulate game outcomes;
• Initiating chargebacks or reversing payments;
• Creating multiple accounts;
• Exploiting low-risk bets (e.g., covering 25+ roulette numbers);
• Cheating via software, devices, or behavioral hacks;
• Being legally bankrupt in your country.

We reserve the right to terminate accounts linked to such activities and may report the matter to authorities.

Chargebacks

If a chargeback is filed, we may:

• Deduct the amount from your current balance;
• Contact you to recover additional damages;
• Close your account and void any related winnings;
• Bonus Abuse and Advantage Play;
• We void all bonuses and winnings if you;
• Use stolen cards;
• Trigger chargebacks;
• Open multiple accounts to claim bonuses;
• Provide false info or forged documents;
• Abuse any offer or promotion in bad faith;

We may close your account and return the remaining balance (minus fees) at our sole discretion.

Account Verification

We may request documents like:

• Government-issued ID;
• Proof of payment method;
• Recent utility bill.

These must be in Latin or Cyrillic characters. Otherwise, we may require a video verification.

If we suspect fraud, we may pause withdrawals and investigate. Criminal action may follow if system tampering is confirmed.

Your Responsibility

If you notice a bug, glitch, or exploit, report it immediately. Do not use it to your advantage. If you do, you’re liable for any damages or costs.

Wagering on Deposits

To prevent abuse, all deposits must be wagered at least 3x before withdrawal. If you make multiple deposits without gameplay, the combined amount must be wagered. If not, we may apply administrative fees at our discretion.

KYC and Withdrawal Delays

If we can’t reach you (via email or phone) within 14 days of a withdrawal request, your account may be locked until KYC is completed. All winnings—bonus or real—may be forfeited if verification isn’t completed within 40 days of our request.

Important

Slotozen is not a financial institution. Your account doesn’t earn interest, and we don’t offer currency exchange or fiat-to-crypto services.

Slotozen offers a variety of secure deposit options, including Visa and MasterCard, e-wallets, prepaid systems, and select cryptocurrencies. Available methods may vary by region.

For guidance on the best option in your country, contact our support team at [email protected].

All deposits must be made using a payment method registered in your own name. Depositing via third-party accounts—such as those belonging to relatives, friends, or businesses—is not allowed. If such a case is detected, winnings will be voided and the original amount refunded to the rightful owner. The Casino is not responsible for funds lost through third-party payments.

• Minimum deposit: €20 or currency equivalent;
• Maximum deposit: Varies by method and will be shown during checkout.

Important: Crypto deposits (via CoinsPaid) don’t support fixed limits. If you wish to apply deposit restrictions for responsible gaming, use a fiat-based payment method.

The minimum withdrawal amount is €20 or equivalent. Maximum limits depend on the chosen method. If your request exceeds a provider’s cap, it will be processed in parts.

Verification:

We may require updated verification documents (e.g. ID, payment proof, utility bill) before processing any withdrawal, even if you’ve submitted them before. Providing false or incomplete data may result in denied withdrawals or permanent account closure. We may also notify regulators if needed.

Supported Payout Methods:

• Visa: Original Credit Transfer (OCT);
• Mastercard: Payment Transfer (non-corporate, supported countries only).

Note: Even in supported regions, card payments may fail due to issuing bank policies.

Currency:
The platform operates in Euros. Exchange rate differences may apply if using other currencies.

Bank Transfers:

• Typically processed within 3 banking days;
• USD transfers via bank not supported;
• Intermediary bank fees may apply (commonly under €16).

Withdrawal Limits:

• Daily: €4,000;
• Weekly: €10,000 (from first payout of the week);
• Monthly: €30,000 (from 1st of the month).

Progressive jackpot wins are excluded from these limits and paid in full.

Note: Slotozen is not a financial institution. No interest is earned, and we do not provide currency conversion services.

Refunds are considered only if requested within 24 hours of the transaction or within 30 calendar days in cases of suspected unauthorized access.

If your account was funded via credit card, any withdrawal up to the total deposit amount may be returned via refund. Winnings exceeding this amount will be processed through another available method.

Before issuing a refund, any bonuses and winnings tied to those bonuses will be removed from your balance.

Transactions flagged for legal or security concerns—whether by our payment partners or internal systems—may be automatically refunded. In such cases, we reserve the right to notify payment processors or regulatory authorities.

• Processing fees for refunds are the responsibility of the player;
• To request a refund, contact: [email protected].

You may be asked to submit supporting documents:

• A valid government-issued ID;
• Screenshot or photo of the payment method used;
• Proof of residential address.

We may also contact you by phone to complete the KYC process. If we cannot reach you within 14 days of your request, your account may be locked until verification is completed.

Refunds are generally processed within 5–7 banking days.

Accounts inactive for 12 months are considered dormant. A €25 monthly maintenance fee (or equivalent) will be deducted until the balance is zero or the account is reactivated.

Any claims must be submitted within 12 months of the event. Older claims will not be accepted.

If you have a complaint, please contact our customer support team through the channels listed on the Website. Our support department will review and attempt to resolve your issue promptly. If it requires further attention, the matter will be escalated internally, and you’ll be kept informed throughout the process.
Only the registered account holder may file a complaint. We do not recognize complaints submitted by third parties. Any attempt to transfer, sell, or assign a complaint to another individual will result in dismissal of the case.
In the case of a dispute, our server records and game logs are considered final and binding. If there is a discrepancy between your game screen and the game server result, the server outcome will prevail. We will use your account’s contact details to communicate regarding any complaints or disputes.

You may not assign, pledge, sell, or transfer any claims, rights, or obligations under these Terms and Conditions, or arising from your use of the Website or participation in games, without the express prior written consent of the Casino.

This clause constitutes a non-transferability provision as per Article 83(2) of Book 3 of the Civil Code.

The prohibition covers, but is not limited to:

• Ownership or access to Player Accounts;
• Winnings, deposits, bets, or claims of any kind;
• Legal, commercial, or contractual rights related to any assets on the Website.

It also includes all forms of attempted or indirect transfer, such as:

• Encumbrance or pledging;
• Assignment or trading;
• Usufruct or gifting;
• Engagement with any fiduciary, broker, third party, or legal entity.

Any such action without Casino authorization is considered void and may lead to the closure of your account and forfeiture of associated funds.

For all support, refund, or complaint inquiries, reach us at: [email protected]