Responsible Gambling
At Slotozen, gambling should always be about entertainment. But we also understand that for some, gaming can become a risk. If you find yourself spending more than you can afford or if gambling starts affecting your daily life, we’re here to help.
We offer practical tools, such as personal limits and self-exclusion, and encourage you to use them if needed. You can also reach out to professional support organisations for guidance.
Personal Limits
You’re in control of your play. You can set limits on:
- Deposits – Cap how much you can add to your account daily, weekly, or monthly;
- Losses – Limit how much you can lose in a set period (based on deposited funds, not total balance);
- Wagers – Define a cap on the total amount you wager;
- Session Time – Set how long you’re allowed to stay logged in and play;
- Cooling-Off Period – Take a short break. While this is active, you won’t be able to deposit or receive promotional offers, but withdrawals remain available;
- Self-Exclusion – Take a longer break by temporarily or permanently disabling your account. During this time, no access, deposits, or promotions will be allowed.
You can change your limits at any time. Lower limits take effect right away. Higher limits require confirmation and will only apply after the previous limit expires, to help avoid impulsive decisions.
To set or adjust limits, contact support at [email protected].
Self-Exclusion by Request
If you’d like to block access to your account for a specific or indefinite period, just email our support team. We’ll disable your account and stop sending you any marketing.
During active self-exclusion, you won’t be able to log in. If you have a remaining balance, reach out to support to initiate a withdrawal. We’ll assist you as quickly as possible.
Note: You may still need to complete verification before funds can be released. For indefinite self-exclusion, payouts are processed according to casino limits. For temporary exclusion, payouts are made once the period ends.
Support Resources
Need more support? These organizations can help:
- Gamblers Anonymous;
- GamCare;
- Gambling Therapy.
Protection of Minors
Slotozen is only for players aged 18 or older. We use verification methods to prevent underage access and may request proof of age at any time.
Still, no system is perfect, online in particular. We urge parents to take an active role in protecting children from gambling-related content. Tools like the following can help:
- CyberPatrol;
- GamBlock;
- Net Nanny;
- Solid Oak Software.
Responsible play is a shared responsibility. Let’s keep it safe, fair, and fun.
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