Privacy Policy

Here’s what we mean when we use certain terms:

• Personal Data: Any information that can identify you, like your name, email, IP address, or anything else tied to you directly or indirectly;
• Processing: Any action we take with your data — collecting it, storing it, using it, sharing it, deleting it, and so on;
• Profiling: When we use data to make predictions or assumptions about you, such as your interests, spending habits, or location;
• Controller: That’s us — the company deciding how and why your personal data gets used;
• Processor: A third-party service or company we partner with that handles your data on our behalf (like payment providers);
• Recipient: Any party (person, company, or authority) we legally share your data with;
• Third Party: Any outside party that’s not you, not us, and not someone directly working under us, but who may process your data
• Consent: When you clearly agree to let us handle your personal data, usually through checkboxes or account registration;
• Personal Data Breach: When personal data is accidentally or illegally exposed, lost, changed, or accessed without permission;
• Group of Undertakings: Our company and its parent or sister companies — all legally tied together.

Supervisory Authority: An independent public authority established by a Member State as stated in Article 51 of the GDPR. This authority monitors the application of data protection laws to protect the fundamental rights and freedoms of individuals regarding data processing. It also provides guidance, investigates complaints, and has the power to issue sanctions for non-compliance.

This Privacy Policy, together with our Terms & Conditions, explains how we collect, use, store, and protect your personal data. By creating a player account with Slotozen, you agree to everything outlined here. If you don’t agree, certain parts of our website might not be available to you.
This Policy forms a legal agreement between you and us (the Company). We may update it from time to time, and while we’ll do our best to notify you of major changes, we strongly suggest reviewing this page regularly. Your continued use of our site means you’re okay with the latest version.
We treat your privacy seriously. All data you provide is managed lawfully, transparently, and fairly in line with the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, on the protection of natural persons regarding the processing of personal data and on the free movement of such data, which repeals Directive 95/46/EC.
This site is meant for users aged 18 and above. We don’t knowingly collect data from anyone underage. If we discover that someone under 18 has submitted personal data, we’ll handle it in compliance with the law and take appropriate steps to remove it.

When we say “Slotozen,” “Company,” “we,” “us,” or “our,” we’re referring to Dama N.V. — the company behind www.slotozen.com. Dama N.V. is a legally registered entity in Curaçao (registration number 152125), with its office at Scharlooweg 39, Willemstad. We’re fully licensed and regulated by Antillephone N.V. under license no. 8048/JAZ2020-013.
As the data controller, we’re legally required to collect and process certain personal information, not just to run our games, but to offer you all the services that go along with them.
We take this responsibility seriously. That’s why we’ve appointed a dedicated Data Protection Officer (DPO). The DPO’s job is to make sure we follow all legal obligations related to your data, and to help answer any privacy-related questions you may have. You can reach our DPO directly at [email protected].

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, we’re here to help. You can:

• Ask us to confirm or correct your personal information;
• Find out how we use your data;
• Opt out of future marketing;
• Request a copy of the personal data we store about you.

If you opted in to receive promotional content, we may contact you using your email or phone number with information about our services or about game providers we partner with. You can manage these preferences at any time through your account at slotozen.com/user.

If you ever need to update your personal information, let us know. We may ask for supporting documents to confirm the changes. It’s your responsibility to keep your details up to date, and it’s illegal to provide false information.

You can contact us through:

• Email: [email protected];
• Live chat on the website;
• Our Data Protection Officer at [email protected];

Sometimes emails don’t reach their destination due to technical issues or spam filters. If you haven’t heard from us within 10 days, please try again using another contact method.

You can also write directly to our DPO if:

• You believe your privacy rights have been violated;
• You’re waiting too long for a response or data copy;
• You need clarity on any part of this Privacy Policy;
• You’d like a full report of all personal data stored under your name across Dama N.V.-licensed platforms.

We try to respond to all legitimate requests within a month. If your case is complex or involves multiple requests, it might take longer, but we’ll let you know and keep you updated.

We collect different types of information depending on how you use our site and services. Here’s a breakdown:

Information You Provide Directly

This is any information you actively submit, such as when you:

• Register an account;
• Fill out forms on our website;
• Make deposits or withdrawals;
• Place bets or play games;
• Join chat rooms or opt into promotions;
• Send us emails or reports;
• Complete our verification processes (including documents about your identity, source of wealth, and proof of address).

This may include:

• Full name;
• Username;
• Address;
• Date of birth;
• Country and nationality;
• ID numbers or proof of ID;
• Email and phone number;
• Payment details (cards, e-wallets, bank accounts);
• Personal descriptions, profile photos.

Technical Data

We collect some technical details automatically, like:

• IP address;
• Login times;
• Browser type and version;
• Device type and operating system;
• Pages you visited and time spent on each;
• Info from cookies (see our Cookie Policy for details).

Gameplay & Usage Data

We monitor how you interact with the site:

• Games played and duration;
• Page clicks and interactions;
• Login and logout times;
• Bonus usage and betting behavior.

This helps us fix bugs, analyze trends, and improve your experience.

Analytics & Logs

Sometimes we gather diagnostic data from your interactions with our services, including:

• App usage;
• Log files;
• Alerts or warnings;
• Timestamps and event history.

This helps us troubleshoot problems and optimize performance.

Info from Other Sources

If you use other websites or services run by companies in our group, we may combine your data across platforms. This supports:

• Responsible Gambling Measures;
• Anti-Money Laundering (AML) checks;
• Internal analytics and compliance.

We also work with third parties who provide:

• Technical, marketing, or payment services;
• CRM systems, email, and SMS communication tools;
• Affiliate tracking and advertising platforms;
• Credit and due diligence checks.

These partners may collect or share information about you. In such cases, data is handled strictly per contract and legal compliance.

We organize the information we collect into these categories:

• Identity Data: Name, date of birth, gender, email, username;
• Contact Data: Home address, phone numbers, email, and other ways to reach you;
• Financial Data: Income, source of funds, bank details, scans of financial documents for KYC;
• Transaction Data: Deposit/withdrawal records, bets, wins, losses;
• Technical Data: Your IP, login details, browser specs, device info;
• Usage Data: Which games you played, session duration, limits, and responsible gaming tools used.

Marketing & Communication Preferences: How and if you want to hear from us or our partners.

We collect and use your data to deliver a safe, compliant, and personalized experience. Here’s how we handle the different types of data we gather:

Information You Provide

We use the data you actively share with us to:

• Operate your account, process your deposits and withdrawals, and deliver the gaming services you’ve requested;
• Verify your identity and prevent fraud or misuse of our services;
• Respond to support requests, complaints, and general inquiries;
• Fulfill our legal duties under anti-money laundering (AML) and other applicable laws;
• Send you service-related updates (e.g., changes to our Terms or features);
• Share promotional offers and marketing content from Slotozen and related brands, if you’ve given us consent;
• Customize the promotions and messages you see based on your behavior on the site.

Information We Collect Automatically

When you interact with our website, we automatically collect technical and usage data to:

• Monitor site performance, debug issues, and improve how features work.
• Detect suspicious or risky behavior, assign risk statuses to accounts, and prevent fraud.
• Build behavioral profiles — such as bonus abuse history or gameplay patterns — to help us apply fair use rules.
• Assess your gameplay patterns and responses to responsible gambling tools. We may assign a Responsible Gambling score to your account based on this data and questionnaires, flagging potential risk indicators.
• Comply with AML requirements by scoring your account for risk based on the information we collect. This can include comparisons with third-party datasets.

For these activities, profiling may be used to generate automated risk scores or alerts. Final decisions, however, are always made by trained compliance staff. We don’t share the internal logic of these models to ensure their security and effectiveness.

We also use your data to:

• Improve your overall experience by making the website faster, easier to navigate, and more personalized;
• Allow you to join in on interactive features (if you choose to use them);
• Keep the platform secure for everyone;
• Track the effectiveness of our advertising;
• Recommend games, offers, and features you might enjoy.

We may also use aggregated data — like usage stats — for research and internal analysis. Aggregated data isn’t linked to you personally. But if any data is ever combined with information that can identify you, we’ll treat it as personal data and protect it accordingly.

Information We Receive From Other Sources

Sometimes, we collect information from other platforms and services, such as:

• Verification providers (for age, identity, or address checks);
• Sanction and politically exposed person (PEP) lists;
• Responsible Gambling registries;
• Other brands operated by our Group.

We combine this data with what we already hold to:

• Improve your experience across Group brands;
• Help prevent abuse of our services (like multi-accounting or bonus abuse);
• Enhance fraud prevention and AML processes;
• Enforce Responsible Gambling policies more effectively.

We are required by law to collect, store, and use your personal data under several legal bases. Here’s a breakdown of what data we collect, why we collect it, and the legal grounds for doing so:

For more about cookies and related tracking tools, please see our Cookie Policy.

We believe in full transparency and your right to control your data. Here’s what you can do:

We only keep your data for as long as we genuinely need it. Here’s how we decide:

• Financial records (like deposits and withdrawals) are kept for at least five years, as required by anti-money laundering (AML) laws;
• User account data is stored as long as your account is active or until we no longer need it for audits, legal compliance, or customer service.

Once data is no longer needed, it’s securely deleted or anonymized.

We take your data security seriously. Here’s how we protect it:

• Encryption: We encrypt sensitive information both at rest and in transit;
• Restricted access: Only authorized personnel can access your data — and only when they need to;
• Monitoring: We keep an eye on our systems to detect suspicious activity.

If a data breach does occur, we’ll promptly inform you and any applicable regulatory authorities as required by law.

We only share your data when absolutely necessary:

• With service providers who help us run the site, process payments, detect fraud, or deliver marketing campaigns, always under strict agreements;
• With regulators or law enforcement, if we’re legally required to do so;
• During business changes, such as mergers, acquisitions, or restructuring.

If your personal data needs to be transferred outside your country, we’ll ensure it’s protected by appropriate safeguards, such as legally binding contracts or certified privacy frameworks.

We use cookies and tracking technologies to:

• Remember your preferences;
• Keep you logged in;
• Analyze traffic and improve performance.

You can control how cookies are used via your browser settings. For full details, check our Cookie Policy.

Slotozen is for adults only. You must be at least 18 years old to use our services.
If we find out that we’ve collected data from a minor, we’ll take steps to delete it immediately.

We may update this Privacy Policy to reflect legal updates, platform changes, or new features.

• If the changes are significant, we’ll do our best to let you know — either via email or on your account dashboard;
• For smaller updates, we recommend checking this page periodically.

Your continued use of Slotozen means you accept the most recent version of this policy.